Q: How do I place an order? A: Browse our catalog, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
Q: What payment methods do you accept? A: We accept credit/debit cards, Wise, PayPal, Apple Pay, and Google Pay for a secure and convenient shopping experience.
Q: Can I change or cancel my order after placing it? A: Yes, you may cancel or modify your order within 24 hours of purchase. Please contact our Customer Support team immediately for assistance.
Shipping & Delivery
Q: How long will it take to receive my order? A: Delivery times vary by location. Generally, orders within the USA arrive within 5-7 business days, while international orders take 7-14 business days.
Q: Do you offer international shipping? A: Yes, we ship to most countries worldwide. Shipping costs and times may vary based on location.
Q: How can I track my order? A: Once your order ships, we’ll send a tracking number to your email. You can use this number to track your order directly from our website or the carrier's site.
Returns & Refunds
Q: What is your return policy? A: We offer a 30-day return window for most products, provided they are unused and in their original packaging. See our Returns page for detailed instructions.
Q: How do I initiate a return? A: Contact our Customer Support team with your order number, and we’ll guide you through the return process. We’ll provide instructions on shipping your item back to us.
Q: When will I receive my refund? A: Refunds are processed within 5-7 business days after we receive the returned item. You’ll receive a confirmation email once your refund is complete.
Products & Availability
Q: Are all products covered by a warranty? A: Yes, most of our products come with a one-year manufacturer’s warranty. Check individual product pages for specific warranty details.
Q: What should I do if a product is out of stock? A: If a product you’re interested in is out of stock, you can sign up for email notifications to be alerted when it becomes available again.
Q: How can I find out more about a specific product? A: Each product page includes detailed specifications, features, and customer reviews. Feel free to reach out to us if you have additional questions.
Account & Security
Q: Do I need an account to place an order? A: You can shop as a guest, but creating an account allows for faster checkout, easy order tracking, and exclusive offers.
Q: Is my information secure? A: Yes, we use advanced encryption and data protection measures to ensure the security of your personal information.
Q: How can I reset my password? A: Click on ‘Forgot Password’ at the login page, and follow the prompts to reset your password via email.
Contacting Us
Q: How do I contact Customer Support? A: Our Customer Support team is available via email at support@nexagadgets.com or WhatsApp us at +46734831451. We're here to assist you with any questions or issues.
Q: What are your Customer Support hours? A: We’re available Monday to Friday, 9 AM – 6 PM (CET). Responses to emails sent over the weekend will be addressed on the next business day.
